I’m taking a look at the very posh hotel called The Lensbury in the Teddington area of London. It is a classy joint with Conference facilities and a large sports club attached. However looks can be deceptive.
The Lensbury is on Broom Road in Teddington, a plush London suburb. It is located very close to the banks of the River Thames and located next door to the famous Teddington Studios.
I stayed at The Lensbury hotel for a week and found the car park pretty busy every night. Sometimes it takes some time to drive around the large complex to find a spot to park up.
Staff at reception and throughout the complex were very friendly and helpful. In the restaurant they were very attentive and quickly cleared away any plates which were empty.
In spite of the 4 star rating I was very disappointed with the room.
First and foremost it was small and pokey. Okay I know it is London but this is a plush hotel and I was paying over £100 a night.
The room was so tight that I was banging my legs on the wall each time I got out of bed.
The bathroom was also quite tight. The shower cubicle wasn’t even a full cubicle. There was a side shower guard so wet floor alert! Double wet floor alert as the shower tray was far too shallow and filled up almost instantly so I daren’t have the shower on full blast.
The shower was also a further point of concern. After the first night it just ran cold water. Maintenance had a look but were unable to fix it immediately. Time was limited in the evening so rather than move room I was give the key to a room across the corridor and used that shower in the morning.
There was an adequate size work desk in the bedroom. The only problem I encountered with the desk was the positioning of the wall sockets. The electrical socket was directly above the point where the desk joined the wall. As a result the plug for my computer would not fit!
My requirement for internet access was partly satisfied with complimentary wifi. It sounds good yet the network firewall settings were so severe that I was unable to access my Yahoo e-mail. When I mentioned this at reception they indicated that someone else had a similar problem in the prior week.
In spite of a promise of the issue being raised with the IT provider the issue was not resolved prior to my departure. It was at this point that I came across “Zimbra Desktop” which allowed me to download Yahoo e-mails to my computer. It’s not quite the same as the internet interface yet at least I got to see my e-mails.
The room had a reasonable size TV with digital receiver. The standard range of free to air channels were available although premium channels were not subscribed to.
I was delighted to find an iron and ironing board inside the wardrobe plus some in room tea and coffee making facilities.
I stayed in The Lensbury in November so it wasn’t warm. The first night was particularly cold so I turned on the radiator. This began a whole series of strange noises throughout the night from the central heating system.
The next morning the receptionist explained that they had been working on the pressure within the central heating system and would have somebody look at it. Things did improve significantly yet there was still the odd grumble from the system throughout my stay.
Room service was very quick, often delivered within about 10 minutes of my order. There is a £4 service charge for room service so you may consider eating in the down stairs bar or fancy restaurant.
The location also has a very pleasant swimming pool and access to the gym facilities.
The Lensbury in Teddington is certainly thought of highly by others. During my time there the International Rugby Board (IRB) and the Rugby Football Union (RFU) were present. The female All Blacks rugby team were also wandering around along with the England Sevens rugby squad.
It is a favoured place to stay for many visiting teams to Twickenham and I dare say the neighbouring Teddington Studios.
In spite of this vote of confidence I was disappointed with my experience. I since found out that for a higher price I could receive a more spacious room. That is fair enough but the room I had was far too small for me to ever consider comfortable.
The horrible shower, wet bathroom floor and problems with central heating and wifi ruined it for me. The main plus side was the courteous and attentive staff.
Overall, looking at The Lensbury I would score it at a lowly 5 out of 10. Could do better.
Have you ever been disappointed by a high star hotel? If show please tell me about it in the comments box below.