The British Airways business lounge at Heathrow Terminal 5 is not one location but they are numerous and are spread across the A and B parts of the terminal.
If you want to use a BA business lounge Heathrow Terminal 5 you should consider visiting one closest to your departure gate. The lounges for Terminal 5A (T5A) are initially split between the north and south side of the terminal. (The pictures from this review are from the BA Galleries Club lounge at the south side of the terminal.)
There is also a lounge in the main area of T5B.
The terminal 5 business lounge nearest your gate will be clearly signed in the terminal and can be accessed via escalator or elevators since they are on the higher levels of the terminal.
Who can use the British Airways lounge at Heathrow Terminal 5?
To gain access to the lounge you need to be a premium oneworld customer or flying on oneworld or BA business class tickets. If you are on a frequent flyer scheme you can gain access if you are silver or higher of the BA Executive Club or an Emerald / Sapphire level member of a oneworld frequent flyer programme. You can’t pay to access the BA lounge Heathrow T5. To book your flight with British Airways you can go direct to the British Airways website by clicking here.
Should you not meet these requirements and still want lounge access in Terminal 5 you can pay to use the Aspire Lounge on the south side of the terminal. You can book to use the Aspire Lounge by selecting terminal 5 when you click here.
You can also use the Aspire Lounge if you have a Priority Pass. To find out how to get a Priority Pass and which lounges you can access CLICK HERE. (Note that with this link you receive a 10% discount.)
The main British Airways Terminal at Heathrow is Terminal 5, however some BA flights do operate out of other terminals so you’ll also find a British Airways lounge at terminal 3. If you don’t know which terminal your BA flight leaves from you can check here. The British Airways Heathrow Terminal 5 lounges are open daily from 05:00 until 22:30.
The BA lounges are split over a few floors as well as different ends of the terminal 5A building (north and south).
On first arrival at Reception they will advise you which lounge you can use (this is based on a number of factors such as your class of travel and frequent flier status. First Class Lounge access is available to First Class travellers or holders of Gold or Silver Executive Club cards. The Concorde Room at Terminal 5 is available to First Class travellers with a Gold or Silver Executive Club card). I was flying Business Class to Asia and was directed to the upper floor Galleries Club lounge. (The First Class and Concorde rooms are on the first level up whilst the Galleries Lounge is the second floor up.)
Inside the BA Galleries business lounge Heathrow Terminal 5 south
On entering the BA Galleries lounge there is a striking mix of lightly coloured walls with dark colour furniture, wooden floorboards and low mood style lighting. In a quiet environment I’m sure you could quickly fall asleep here if needed. In fact a fair few people did fall asleep (deliberately) as there were darkened areas with lounge sofas.
As you enter the Galleries lounge, to the left is where you’ll find a British Airways help desk, should you have any queries on your flight.
The lounge veered left and right and was a maze of sectioned areas although all with low level lighting. I got the impression that there was more space and seating if you turn right as you enter the lounge.
In the central areas of the BA business class lounge Heathrow were the food offerings. Admittedly for a premium lounge at Heathrow I thought these were quite limited in range. It was shortly before midday and on offer were breakfast cereals (cold offerings plus porridge), fresh fruit, yoghurt plus some danish pastries.
By the early afternoon things improved significantly as a range of hot dishes and salads appeared.
These included vegetable casserole, baked beans, jacket potatoes, rice, spinach & mascarpone penne pasta, Thai green chicken curry and an Italian beef dish.
Fruit juices were available whilst the “Coffee House” areas were based in the far wings of the large business lounge Heathrow Terminal 5 South.
A range of alcoholic drinks were available to self serve in various spots across the lounge, including a tap to pour your own beer. However I think one of the most impressive things in the lounge are the displays of the wine cabinets. You’ll never be short of a glass of wine in a British Airways business class lounge.
Reading material was available in the form of a range of magazines and an ample choice of newspapers (free to guests). Should you wish to browse the internet there was free BA lounge wifi available. (It is also worth noting that outside of the lounges there is free wifi in Heathrow Terminal 5.)
Other entertainment options existed too within the business class Galleries BA lounge at Heathrow Terminal 5. Work areas with high desks allowed you to sit with your tablet or computer.
There were a range of headsets available by the desks for customers to use. I think this is a great idea since there are little things more annoying than someone watching videos on a tablet/computer/phone with the volume up for all people sat around to hear.
There was even a small business centre like area with a printer / copier.
Scattered across the Heathrow terminal 5 business lounge were various TV sets showing a range of programmes. From my quick scout around I noticed BBC World News on one, Soccer AM (a Sky TV programme) and BBC tv on display. These TVs may help to pass the time however since the volume was turned down I wasn’t sure how anyone could follow the programmes.
I did also find what appeared to be a cinema like TV viewing room. However the TV was switched off and everyone inside seemed to be using it as a quiet, darkened room to sleep.
At the left side of the Galleries lounge was hidden away a kids play area. After many years absence I was quite tempted to have a go on the Playstation that was available.
The toilets were in a fairly central area of the lounge. From going to the gents I was quite pleased to see that sizeable rooms rather than traditional cubicles were available for your private use. I couldn’t see any sign of shower facilities within the BA lounge itself. These were actually located on the middle floor, between lounges, and have their own reception area at the British Airways Elemis Spa.
Boarding calls were not made in the lounge. However there was a range of flight display screens to check for your boarding gate and flight status. It was also on these screens that you could find the free wifi code to use in the Galleries BA lounge terminal 5.
The BA Galleries Lounge at Terminal 5 is 2 floors up so a little time consuming to get to the main terminal and your gate. You should bear this in mind when visiting the lounge. Click here to read my review of Heathrow Terminal 5
For such a flagship airport I found the British Airways Galleries Club lounge at Heathrow a bit of a mixed experience. The layout and décor with a maze of quiet areas gave a great concept of size and privacy. However the general dark décor and lighting meant I would be afraid of involuntarily cat napping and risk missing my flight.
The food offerings in the morning were in my mind very limited, whilst the drink selection was adequately varied. However from lunchtime the food selection improved significantly. Maybe if I had a BA First Class ticket I could see a lounge with more appetising morning food?
Thinking of flying with British Airways? Then click here to visit the British Airways website to find a flight.
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The Galleries British Airways Business Lounge at Heathrow Terminal 5 South appears spacious and able to accommodate a fair few visitors for a busy airport. The low lighting maybe off putting for some whilst facilities inside are pretty varied and modern. However don’t expect to satisfy your morning hunger, you can do that on your flight.